Returns and Exchanges
Last updated September 2026
Fit is the whole point. If it is not right, we will fix it.
The policy
- 30 days. Start a return or exchange within 30 days of delivery.
- Unworn, unwashed, tags on. Try it on, but items must come back in original condition with tags attached and in original packaging.
- Exchanges are free. Swap a size or color at no cost; we send the replacement as soon as the return is scanned by the carrier.
- Returns for refund. Refunded to the original payment method less a $6 return shipping fee. Original shipping charges are not refunded. Free-shipping orders that drop below the $99 threshold after a partial return are not charged retroactively.
- Final sale. Items marked Final Sale, gift cards, and headwear that has been worn cannot be returned. For hygiene, beanies and caps must be in new condition with tags.
How to start
Email support@vigorstrength.com with your order number, the item, and whether you want an exchange or a refund. We will reply with a prepaid label within one business day. Pack the item, attach the label, and drop it with the carrier.
Timing
Exchanges ship when the carrier scans your return. Refunds are issued within 5 business days of the return arriving at our warehouse; your bank may take another 3 to 10 business days to post it.
Wrong or damaged item
If we sent the wrong item or it arrived damaged, email a photo within 7 days of delivery. We will send the correct item at no cost and cover return shipping.
Gifts
Gift recipients can exchange for size or color, or receive store credit, with the order number or the gifter's email.